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Our Culture

At Princess Animal Hospital, we value the commitment we have made to animals. Below are some of the many guidelines our team follows:

    • We believe in leadership. We must act as our patient’s advocates to keep pets healthy and save lives.
    • We always listen earnestly to our clients when they tell us about their needs, anxieties, questions and preferences. We work together with them to find the best solution.
    • We believe in the power of relationships. We must work to exceed our client’s expectations on every level.
    • Our duty is to educate our clients. We listen carefully to gain a deeper understanding of their needs and empower them with knowledge and tools to strengthen the bond between them and their pet.
    • Our most precious resource is our team. We work best when we work together, value each other, and support achievements.
    • We value every single team member’s suggestions, thoughts, ideas, and dedication to our hospital and their personal growth.
    • Our team’s bond is as strong as oak. The relationships are built on respect for each other, appreciation, and understanding. We are all working towards a common purpose.
    • We feel a deep responsibility to provide and nurture a safe environment for all – our team, our patients, and our clients.
    • We love our community. Every day, we try to make an impact on the lives of its people and pets.
    • We are stewards of the environment. We have a green office and love to make a positive environmental impact wherever we can.

Blog

Dog laying down with owner's hand resting on top of dog's head

Foods that are Hazardous to Pets – What you Need to Know!

All of the staff here at Princess Animal Hospital hope that you and your families all enjoyed a lovely Thanksgiving this past weekend.

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Last updated: November 1, 2022.

Dear Pet Parents,

We are happy to announce we are adjusting our urgent care hours. Our general practice hours for routine appointments will remain the same.

We are also implementing a new missed appointment/cancellation policy due to high demand. See more information below.

General Practice Hours:
Monday – Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: CLOSED

Urgent Care Hours:
Monday: 8:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 8:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 8:00 PM
Sunday: 8:00 AM - 8:00 PM

Please call ahead if you're seeking urgent care to ensure that we are not at capacity.


New Missed Appointment/Cancellation Policy

We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we require at least 48 hours’ notice if you need to cancel or reschedule an appointment. If you do not confirm your appointment with at least 48 hours notice it will be cancelled. As appointments are in high demand, this allows us the necessary time to rebook the appointment time for someone on our waiting list.

After two missed appointments or cancellations with insufficient notice, we will require pre-payment for any future appointments. This amount will be non-refundable 24 hours prior to the scheduled appointment.

Thank you in advance for your patience and kindness.

- Your dedicated team at Princess Animal Hospital