With recent changes to restrictions on businesses, we have made some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call/text us at 613-634-7123. Please do not come to the door. We are currently allowing one client to come in with their pet following the guidelines of the KFL&A public health. If you're concerned about coming to your appointment due to Covid-19, please take this self-assessment. Covid Self-Assessment
Note: If you are picking up food or medications during the week between the hours of 8 am - 7 pm or between 9 am - 4pm on Saturday, you may come into the waiting room. There will be a maximum of 3 people allowed in the waiting room at a time, please check the waiting area as you enter and wait outside if there are 3 people already inside.
If you are not comfortable entering the clinic we are happy to accommodate a window appointment or consult over the phone.
At this time urgent care clients will be asked to wait outside, even during their pet's exam, as the doctor may be handling several cases at once.
Continue the use of credit cards as the preferred payment method.
Continue to offer curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are open 24-hours a day.
5. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!