Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
1. Do you have a veterinary nutritionist or some equivalent on staff in your company? Are they available for consultation/questions? 2. Who formulates your diets, and what are their credentials? 3. Which of your client(s) are tested using AAFCO feeding trials, and which by nutrient analysis? 4. What specific quality control measures do you use to ensure the consistency and quality of your product line? 5. Where are your diets produced and manufactured? Can this plant be visited? 6. Will you provide a complete product nutrient analysis of your best-selling dog and cat food, including digestibility values? 7. What is the caloric value per can or cup of your diets? 8. What kinds of research on your products has been conducted, and are the results published in peer-reviewed journals?
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call or text. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. We are currently allowing one client to come in with their pet following the guidelines of the KFL&A public health. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment. If you're concerned about coming to your appointment due to Covid-19, please take this self-assessment. Covid Self-Assessment
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday to Friday: 8:00 am - 7:00 pm
Saturday: 9:00 am - 4:00 pm
5. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!